Shipping & Returns

Returns Policy

Due to the nature of our products, we do not accept any Returns. However if you wish to cancel your order, please Contact Us within
12 hours of your order confirmation for a full refund. You should expect to receive your refund within four working days of cancellation. 

If you have any issues with your parcel or any of our products on arrival or upon delivery, this must be reported to us immediately, and evidence must be attached. You may be entitled to a full or partial refund depending on the extent of damage.

Shipping

We ship our products within the UK ONLY. All of our products can be shipped however the cost of shipping is based on the weight of our products and the total of your order. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. We also offer FREE standard shipping (3-5 working days) on orders of £25 or more.

You will receive a dispatch email with the courier's tracking number and details shortly after you place your order.

We include a frozen gel pack in the package which helps the products remain cool for 48hrs. We therefore highly advise you choose the NEXT DAY DELIVERY option to get optimum results.

We recommend freezing our products immediately upon arrival of the package in order to retain its freshness and it will last much longer.
 
Delivery
 
If you have ordered for a specific event or date, we can offer a guaranteed delivery on the day/date and time of your choice. We offer this service for London- based customers, please enquire with us if your area isn’t covered.
The minimum amount required to be eligible for delivery is £30.
 
Please state your requirement in the 'Special Instructions' section at checkout and we will do our best to accommodate you. We will need at least 48hrs notice before required date of delivery.
Delivery fees apply.
Our POSTAL packages are excluded from this option.
 
Collection
 
If you are local or have not ordered the minimum amount required for delivery or would like to collect your order yourself, please contact us to let us know. A 'Collection' option is also available at checkout.
Please state when you require to collect this product in the 'Special Instructions' section at checkout. We will need at least 24hrs advance notice.
Our POSTAL products are excluded from this option.