Due to the nature of our products, we do not accept any Returns. However if you wish to cancel your order, please Contact Us within 12 hours of your order confirmation for a full refund. You should expect to receive your refund within four working days of cancellation.
If you have any issues with your parcel or any of our products on arrival or upon delivery, this must be reported to us immediately, and evidence must be attached. You may be entitled to a full or partial refund depending on the extent of damage.
We ship our products within the UK ONLY. All of our products can be shipped however the cost of shipping is based on the weight of our products and the total of your order. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. We also offer FREE standard shipping (3-5 working days) on orders of £25 or more.
You will receive a dispatch email with the courier's tracking number and details shortly after you place your order.
We include a frozen gel pack in the package which helps the products remain cool for 48hrs. We therefore highly advise you choose the NEXT DAY DELIVERY option to get optimum results.